The Offline Code of Conduct

Welcome to the Offline Code of Conduct, our community contract that keeps the love flowing during thousands of monthly interactions between our members, our partner businesses, and our team. If you have a very long attention span (or you’re just curious), you can read more about how the Code of Conduct came to be here.


I AGREE TO BE RESPECTFUL

To other members. To businesses. To staff. To us. Our community is rooted in face-to-face interaction, so how you show up IRL matters.

Basically: be a good person, think of the Golden Rule, and when in doubt, R-E-S-P-E-C-T.

I AGREE TO SUPPORT OFFLINE PARTNERS

Offline Offers ($15 or $25) are great excuses to experience local businesses, but they’re not intended to be a free meal ticket. We understand that you won’t (or can’t!) ball out every time, but whenever possible, we expect you to spend money with our partners in addition to the Offer amount.

Remember, our partner businesses are real people and integral pieces of the Raleigh community. Supporting them is essential to the continued health of Offline.

I AGREE TO SUPPORT PARTNER STAFF

Tipping can be a little confusing when a portion of your bill is already covered, but our expectation is that when you receive good service, you will tip—and tip appropriately—on the pre-discounted bill.

Tipping is the lifeblood of the service industry, so let’s show our appreciation to the staff that takes care of us.

I AGREE TO GIVE AND RECEIVE FEEDBACK

WE. LOVE. FEEDBACK. As you use Offline, we’ll ask for your feedback on just about everything. Part of being in Beta mode means we’re constantly tinkering with Offline—your feedback helps us stay on the right track.

At the same time, we ask our partners for feedback on our members. We’re big believers in mutual feedback as the best way to keep a service working for everyone (hello Airbnb, Uber, etc!).


That’s it!

We promise our community (members and businesses) that we will always hold everyone accountable to this code and keep the community’s long-term interests at heart. Of course, we all slip up once in a while—pobody’s nerfect—but if you repeatedly ignore these terms, we will suspend your account (members) or opt-out of our contract (business partners).