Frequently Asked Questions

From our transition out of media to the nitty-gritty on how to use our new subscription service, we’ve got the answers to all your burning questions right here.


Everything you ever wanted to know about Offline’s transition to full-time subscription service

Aloha. If you’re reading this, you already know the news: Offline is going all-in on our subscription service and will no longer be supporting our media arm. No need to rehash the deets on why or how here since you’ve probably gotten that info before (but if you need a refresher, click here, here or here). This is the place where we’ll answer all your questions about this change, what it means for you, and what’s next. 

What does “shutting down media” mean?
Are you just asking me to pay for content now?
Why not just let me pay for content?
How can I help?

All the deets on having an Offline Subscription

How does the subscription work?
What does my membership include?
How long do I have to use my offer(s)?

Can I use my Offer for takeout?
How much is it?
When will I get my perks?

What is your Event Policy?
How does billing work?

Can I buy a Raleigh AND Durham membership?
Can I use Offline with my friends?

What’s the Code of Conduct?
Can I skip the waitlist?
How do I get in touch?
How do I cancel?

Can I pause my membership?
How do rollover offers work?
Can I ask you guys something else?

Did we miss something you’re dying to know? Hit us up and leave some feedback here. We’ll read and reply ASAP.


What does “shutting down media” mean?

In short, it means that we’ve put a fresh coat of paint on our brand and that we’re no longer delivering content across our various channels. 

We no longer send our bi-weekly newsletters (The Monday Email + The Weekender), update our calendar with events around town, breaking news on social or write guides such as “The 10 Best Bang-For-Your-Buck Brunches” or “15 Unique Date Ideas in the Triangle.”

Our current iPhone app will be removed from the App Store and eventually replaced with an app for our subscribers only. While you’ll still be able to open the existing app on your phone for a little while, it will be full of out-of-date info. 

As of today, our website get-offline.com will no longer be supported. It now redirects to the website letsgetoffline.com, which houses our brand-spankin’ new brand.

Our Facebook page and Instagram account will also look a little different as we continue fleshing out our new ‘do and begin to roll out a new social strategy.

Both our new app and new website may bring back some of the content that you know and love from Offline, but we can promise that if they do, they’ll be rethought from the ground up and built off member feedback. 

Are you just asking me to pay for content now?

Nope! We’re not asking you to pay for content at all (and not just because we’re not producing any). When we said we’re “shutting down the media arm” of our company, we meant it. We no longer produce an events calendar, weekly emails, roundup guides or anything like that. Our hope was that that type of content inspired you to get offline, but more often than not, it really just kept you glued to your screen, adding experiences to an ever-growing “to-do” list. Now we know better. 

Now, we’re focused on actually creating and facilitating real-life experiences. That’s what the “new” Offline is all about.

I love Offline’s content and I don’t want the subscription! I would pay a few bucks to keep the content, so why not just let me pay?

Aw, shucks, thank you. It’s truly moving to hear you love our content just as much as we do. It is tempting to keep the awesome content we’ve got and simply throw up a paywall, but the truth is that it’s the wrong move for both of us in the long run. 

It’s nearly impossible for small teams to pursue multiple business models if they want to grow quickly. In order to keep our “old world” alive, we’d continuously be forced to make trade-off decisions between building features that make the core subscription better and features that make paid content better. Ultimately, the paths would diverge.


That said, we’re not ruling out some element of content within the subscription. We are going to listen to the feedback that we get from our members when we make this decision. If content does come back then we’ll think through what it would be from scratch vs just using what we already have. Rolling the content that we have today behind a paywall and charging you for it might make both of us happy in the short-term, but it won’t work in the long run.

Ok, ok, ok. I got it. Now how can I help?

In one word, subscribe. If you’ve grown to love our brand, trust us, and want to see us succeed, give us a few months to prove to you that we are building something compelling and valuable. You’ll try 12–24 new places (at least!) in your city, save some money along the way, help the local economy thrive, and I promise you’ll enjoy it.

Once you subscribe, email us frequently with ideas, questions, improvements, and concerns. We will listen.

Can we talk about the subscription a bit more? How does it work?

You can get the full 411 here, but here’s the gist: on the 1st of every month, you’ll get your Offline newsletter, which will introduce you to the 1-2 local restaurants you’ll try, along with $25+ to go check ‘em out. Go visit and when the bill comes, you just flash your personal Offline ID number and your Offer will be applied. Easy as pie. 

Beyond your primary offers, your newsletter also includes info on upcoming events, special perks, community updates. 

And be sure to keep an eye on your inbox throughout the month. There are always surprises in tow.

What does my membership include?

As an Offline member, each month you’ll get:

  • $25+ to spend at 1-2 local restaurants
  • Invitations to be the first in the door at new biz openings
  • Exclusive perks (everything from concert tix to fitness classes)
  • Access to complimentary neighborhood happy hours, special events, exhibits, and more

…plus anything else we can throw your way. We’re always experimenting with new ways to help our members explore their city. Learn more about all the member benefits here.

How long do I have to use my offers?

You get one month to use your Offer(s) and perks before they expire and we hit you with new ones.

Can I use my Offer for takeout?

It depends. We’re all about helping you have authentic experiences so it all hinges on what our partner’s style is. Some are fast-casual, meaning take-out is their jam and they’re A-OK with you doing grabbing food to go. On the other hand, we’ve got a bunch of equally fab partners who are all about the dining experience, so takeout really isn’t the norm. Because—let’s be honest—how many times have you actually gotten take-out at a white-tablecloth spot? 

But this isn’t just the restaurants call: when we set up partnerships, we determine which percentage of meals are had in-house vs. taken to go, and that’s how we figure out the fine print. Got it? Good. Now go out to dinner and enjoy yourself.

How much is it?

In Raleigh, it’s $12.99/month or $10.99/mo when you buy an annual membership.

For Durham, a monthly membership is $9.99/mo, or $7.99/mo when you opt for the annual plan. 

You’re free to cancel either membership anytime (but we doubt you’ll want to).

When will I get my perks?

Within 1-2 business days of signing up, you’ll receive your very first Offline newsletter(!). From then on, the Offline newsletter (that wonderful Christmas morning email with all your Offers + perks) will be delivered bright and early on the first of every month.

What is your Event Policy?

We like to think it’s pretty simple:

  • Only enter the lottery once, and only for yourself.
  • +1s are welcome unless otherwise noted.
  • There may be a photographer roaming around to help us capture events and Offline reserves the right to use these assets without express written permission of those included in the images. Unless you explicitly tell us otherwise, we may use these photos our site, social media, private shrine to you (kidding!), etc.
  • If you win, you’re in. Stand us up or cancel a ticket you’ve won within 12 hrs of the event and we’ll automatically charge your card $5 (which we’ll donate to NC’s Food Bank. You’re also responsible for your guest ticket if you get one so if your date bails, you’ll be charged $5.
  • Tickets cannot be sold, resold, bartered, auctioned, or transferred in any way.

How does billing work?

If you sign up for the annual plan (a smart move if you want to save some coin), you’ll make a one-time payment of $132 for Raleigh or $96 for Durham. Your payment will auto-renew each year. 

If you’re not sure you’re in it for the long-haul, opt for the monthly plan. You’ll be charged when you sign up and then subsequently on the first of each month. 

Can I buy a Raleigh AND Durham membership?

For sure (sidenote: we like your style). Just email support@letsgetoffline.com and they’ll get you all set up. 

Can I use Offline with my friends?

Yep! The more the merrier. Now, there may be a few things (like extra-exclusive events or specific perks) that are only open to members, but we’ll let you know when that’s the case. Otherwise, feel free to bring a buddy to check out that new restaurant offer you got this month.

What’s the Code of Conduct?

It’s our very own community contract that everyone opts into to help keep the love flowing during thousands of monthly interactions between our members, our partner businesses, and our team. If you have a very long attention span (or you’re just curious), you can read more about how the Code of Conduct came to be here.

How can I skip the waitlist?

Ask one of your existing Offline friends to send you their personal referral link (remind them it’s at the top of their monthly newsletter). Not only will you fast-track the waitlist, but we’ll also give you your first month free and toss your BFF a $5 credit. 

Don’t know any Offline members? Sit tight. We promise it’ll be worth the wait. 

How can I get in touch?

Click here. Looking forward to hearing from you. 

How do I cancel?

You can’t—this is a lifetime commitment. 

JK. 

You can cancel any time by emailing support@letsgetoffline.com.

Can I pause my membership?

We do have the option to pause your membership for between 1-3 months one time in case you’re traveling or need to put your membership on hold. You will still receive your newsletter but you will not be able to redeem any offers, perks, or attend events. Any rollover offers you may have accrued for the months you are paused will not be available to you. You will not be charged during the time of your pause. Your membership will unpause automatically at the end of the pause length you’ve requested. You can unpause any time during your pause and you will be charged for the full month that you have decided to unpause in.

How long are my rollover offers good for?

Unlike monthly offers, which expire at the end of the month, your rollover is effectively good until the expiration date in the newsletter as long as you maintain an active Offline subscription or until the partner is no longer participating.

My rollover doesn’t have an expiration date in the “ROLLOVER” section of my newsletter?

If your offer doesn’t have an expiration date, it’s effectively good until you cancel or the partner stops participating with Offline.

What if a partner stops participating with Offline and I haven’t used my rollover offer?

When a partner stops participating with Offline, it means you will not be able to redeem the offer with that partner anymore. We will usually notify you of this a month or two before it happens so you have a final chance to use it. If something happens more abruptly, we will notify you and credit your account with a partial subscription fee to make up for the rollover not being usable.

Can the value of an offer change over time?

Yes. The current value of an offer may change over time. It may go up or down. Your latest newsletter will give you the fine print rules and value you are able to redeem.

What happens to my rollovers if I pause my account?

Any rollover offers that you have accrued before the pause will still be available when you unpause your account. You will not be able to accrue any rollovers during your pause.

What happens to my rollovers if I cancel my account?

Once you cancel your account, all of your rollover offers are removed from your account. If you sign up again, they will not be available to you anymore.

How can I roll over more offers if I’m not able to use them?

We are working on a rollover program for everyone. Currently, the rollover offers are mainly Covid/restaurant closing related. 

Can I ask you guys something else?

Go right ahead.